ServiceNow Delivery Lead

DysrupIT

Seeking ServiceNow Delivery Lead to drive ITSM implementations within enterprise environments. Focus on project delivery and collaboration between technical teams and stakeholders.

Posted 6/5/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

AzureITSMSDLCServiceNow

About the role

Key responsibilities & impact

Lead end-to-end delivery of ServiceNow ITSM implementations, including Incident, Problem, Change, Request, and Knowledge Management modules.
Manage project delivery timelines, milestones, risks, and dependencies across multiple workstreams.
Serve as the primary point of contact for client stakeholders, delivery leadership, and cross-functional teams.
Translate business requirements into actionable delivery plans and coordinate with developers and architects.
Conduct regular delivery status reviews, reporting on progress, blockers, and escalations.
Oversee quality assurance, UAT coordination, and go-live readiness activities.
Drive continuous improvement of delivery processes, standards, and documentation practices.
Ensure adherence to ServiceNow best practices, platform governance, and change management protocols.
Mentor and guide junior team members and developers throughout the delivery lifecycle.
Collaborate with Solution Architects to ensure technical designs align with business and platform standards.

Requirements

What you’ll need

Strong understanding of ServiceNow ITSM modules: Incident, Problem, Change, Request, and Knowledge Management
Experience with ServiceNow platform configuration, workflow design, and process automation
Familiarity with Flow Designer, Business Rules, and platform governance principles
Understanding of ITIL frameworks and their application within ServiceNow
Experience with integration patterns, REST APIs, and third-party system connectivity
Proficiency in project delivery tools such as Azure DevOps or similar platforms
Strong understanding of SDLC and Agile/Scrum delivery methodologies
Certified Implementation Specialist – IT Service Management (CIS-ITSM) — Required
Certified System Administrator (CSA)
ITIL Foundation or higher certification
Additional CIS certifications are a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account DysrupIT Website LinkedIn All Job Openings 51 - 200 employees Founded 2016 🏢 Enterprise ☁️ SaaS 🔒 Cybersecurity Enterprise
SaaS
Cybersecurity DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes. ServiceNow Delivery Lead Job not on LinkedIn 🔥 16 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔧 ServiceNow Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead end-to-end delivery of ServiceNow ITSM implementations, including Incident, Problem, Change, Request, and Knowledge Management modules.
Manage project delivery timelines, milestones, risks, and dependencies across multiple workstreams.
Serve as the primary point of contact for client stakeholders, delivery leadership, and cross-functional teams.
Translate business requirements into actionable delivery plans and coordinate with developers and architects.
Conduct regular delivery status reviews, reporting on progress, blockers, and escalations.
Oversee quality assurance, UAT coordination, and go-live readiness activities.
Drive continuous improvement of delivery processes, standards, and documentation practices.
Ensure adherence to ServiceNow best practices, platform governance, and change management protocols.
Mentor and guide junior team members and developers throughout the delivery lifecycle.
Collaborate with Solution Architects to ensure technical designs align with business and platform standards. 🎯 Requirements
Strong understanding of ServiceNow ITSM modules: Incident, Problem, Change, Request, and Knowledge Management
Experience with ServiceNow platform configuration, workflow design, and process automation
Familiarity with Flow Designer, Business Rules, and platform governance principles
Understanding of ITIL frameworks and their application within ServiceNow
Experience with integration patterns, REST APIs, and third-party system connectivity
Proficiency in project delivery tools such as Azure DevOps or similar platforms
Strong understanding of SDLC and Agile/Scrum delivery methodologies
Certified Implementation Specialist – IT Service Management (CIS-ITSM) — Required
Certified System Administrator (CSA)
ITIL Foundation or higher certification
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Hard Skills & Tools

ServiceNow ITSMIncident ManagementProblem ManagementChange ManagementRequest ManagementKnowledge ManagementServiceNow platform configurationworkflow designprocess automationintegration patterns

Soft Skills

project managementstakeholder communicationmentoringcollaborationcontinuous improvementquality assurancerisk managementproblem-solvingreportingleadership

Certifications

Certified Implementation Specialist – IT Service Management (CIS-ITSM)Certified System Administrator (CSA)ITIL Foundation