Collections Administrator

Dyson

Collections Administrator responsible for client communication, legal file preparation, and clerical support tasks in Credit and Collections department.

Posted 6/16/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$45,000 - CA$55,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

clerical supportcredit card processingten keybasic mathemail managementlegal file preparationConsolidated Aging preparationPeopleSoftAdobe AcrobatMicrosoft Excel

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailcustomer servicetime managementadaptabilityteam collaborationproblem-solvinginterpersonal skills

Tools & Technologies

Microsoft WordMicrosoft OutlookWindowsXMedius FAX softwareemail templatesoffice supplies managementvoicemail systemsproduction tracking systemsdocument management systemselectronic submission systems

Certifications & Qualifications

High School diploma or equivalent

Industry Keywords

administrative supportfinancial servicescustomer service environmentcollection teamsrecovery departmentclient response managementspecial handlingextended termsreturn mail processingmanual follow-up

About the role

Key responsibilities & impact

Researches SF to locate bill to email to perm client.
Reads notes in system regarding special handling and/or extended terms.
Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner.
Adds extended terms to the Welcome e-mail where applicable.
Notates PeopleSoft system that email was sent and sets up a manual follow-up.
Monitors mailbox for client response and resets or removes manual follow-up depending on client's response.
Sends duplicate invoice if client requests.
Prepares legal files for electronic submission to the Recovery Department; Maintains office file documentation.
Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms.
Credit Card processing support.
Provides clerical support to different collection teams during their clerk’s absences; Handles other special projects as assigned. (As needed)
Reviews return mail and checks PeopleSoft notes to see if an updated address has been provided or a duplicate invoice already emailed otherwise return mail is referred to the PCM
Handles telephone reception as needed; monitors and responds to general, department voicemail messages; Answers incoming overflow of client telephone calls; Takes messages and/or provides information, and/or directs caller to appropriate party; maintains office supplies and equipment for department.

Requirements

What you’ll need

High School diploma or equivalent
1+ years previous clerical experience required
Prior Administrative Support in a customer service/ financial services environment helpful
Up to intermediate proficiency in Adobe Acrobat, Microsoft Word, Excel, Outlook, Windows & XMedius FAX software
Ten key and basic math
Ability to learn other applications easily.
Verbal and written communication skills.

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodation for job seekers with disabilities