Telecom Analyst

Dyson

Telecom Analyst providing support for provisioning, billing, and equipment ordering in telecommunications. Engaging with vendors and managing installation processes for voice and data circuits.

Posted 5/21/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Analyze telco order requests for wireless, voice and data for office locations.
Manage & monitor all aspects of the delivery and installation process from conception to completion.
Communicate with customers via telephone (or email as required).
Communicate status of ongoing orders to appropriate team members and management.
Manage billing issues.
Maintain the order and circuit inventory in the appropriate databases.
Communicate with telecommunication and cabling vendors for domestic orders.
Recognize potential jeopardy situations and escalates within the vendor organization for resolution.
Clear and concise documentation of the issue and the steps taken within the appropriate tracking systems (ServiceNow, Asignet).
Effectively communicate with other team members.
Respond to peer requests in a positive and proactive manner.
Effectively communicate jeopardy situations to management for escalation or assistance.
Primary contact for simple circuit orders for Domestic Field Office projects.
Work closely with the project manager to ensure a successful move.
Handle all telco related issues that affect the project, including but not limited to delivery, installation and testing of the circuits.
Escalate appropriately for support.

Requirements

What you’ll need

High School Diploma required
BS degree or 2-4 years of related experience
Previous vendor management experience required
2+ years’ experience with provisioning circuits
Basic technical and telecommunications background desired
Excellent customer service skills
Excellent verbal and written communication.

Benefits

Comp & perks

group health insurance benefits (medical, vision, dental)
FSA and HSA healthcare accounts
life and accident insurance
adoption and fertility assistance
paid parental leave of up to 6 weeks
short/long term disability
paid time off for vacation, personal needs, and sick time
up to 17 days of Choice Time Off (CTO) per calendar year
up to 11 paid holidays per calendar year
opportunity to contribute to company 401(k) savings and investment plan with employer match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

provisioning circuitsbilling managementorder managementcircuit inventory maintenancedocumentationvendor managementtelecommunications background

Soft Skills

customer serviceverbal communicationwritten communicationteam collaborationproblem-solvingproactive response

Certifications

High School DiplomaBS degree