Service Desk Level 1 Analyst – 3rd Shift

DYOPATH

. Respond to incoming phone calls, emails, and chat messages requesting technical support .

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $20 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming phone calls, emails, and chat messages requesting technical support
Log all service desk interactions in the ticketing system
Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
Resolve technical issues when possible and escalate when necessary
Ensure timely and accurate resolution of all service desk requests
Conduct follow‑up with customers or employees to ensure satisfaction
Continuously improve technical skills through training, certifications, and self‑directed learning
Participate in special projects as assigned

Requirements

What you’ll need

High school diploma or equivalent required
Associate or bachelor’s degree in computer science or related field preferred
Relevant certifications (or pursuing):
HDI Support Center Analyst (HDI‑SCA)
ITIL Foundation
Microsoft 365 Certified: Fundamentals
1–2 years of experience in a technical support role, preferably in a service desk environment
Strong customer service skills with the ability to explain technical information to non‑technical users
Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
Knowledge of ITIL or similar frameworks is a plus
Ability to work independently and as part of a team
Excellent problem‑solving and analytical abilities
Ability to manage multiple tasks and prioritize effectively

Benefits

Comp & perks

Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportnetwork troubleshootingproblem-solvinganalytical abilitiesticketing systemdesktop supportlaptop supportprinter supportmobile device supportsoftware support

Soft Skills

customer servicecommunicationindependent workteamworktask managementprioritizationfollow-upsatisfaction assuranceexplanation of technical informationcontinuous learning

Certifications

HDI Support Center AnalystITIL FoundationMicrosoft 365 Certified: Fundamentals