Client Technology Manager

DYOPATH

. Serve as the primary technical point of contact and client liaison, owning the end‑to‑end technical partnership between DYOPATH and assigned customers.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

AzurePMP

About the role

Key responsibilities & impact

Serve as the primary technical point of contact and client liaison, owning the end‑to‑end technical partnership between DYOPATH and assigned customers.
Perform comprehensive discovery of client environments during onboarding to ensure a complete understanding of infrastructure, systems, and risks.
Develop strategic technology recommendations that advance IT maturity and support long‑term business objectives.
Provide expert guidance on technologies and managed services that help clients gain a competitive advantage.
Collaborate across DYOPATH departments to address service requests, escalations, billing concerns, and relationship matters.
Partner closely with Account Management and Solution Engineering to scope opportunities and participate in technical discovery and planning calls.
Manage service levels through ongoing collaboration, feedback, and identification of training or improvement opportunities.
Conduct regular risk assessments, helping clients identify, prioritize, and mitigate technology risks.
Own and manage escalations and quality incidents, including root cause analysis and corrective action planning.
Act as the key technical contact during major incident and problem management events.
Ensure DYOPATH delivers agreed‑upon value, metrics, and outcomes—and that customer perception aligns with performance data.
Resolve complaints proactively and track all processes related to client satisfaction and expectations.
Maintain a structured cadence of onsite visits, remote check‑ins, and internal alignment meetings with DYOPATH stakeholders.

Requirements

What you’ll need

Bachelor’s degree in business, Information Technology, or a related field
Minimum 3 years in an MSP operational role
Minimum 3 years in a client‑facing technical role
Equivalent combinations of education and experience may be considered
Strong, well‑rounded technical foundation in IT infrastructure, Networking, Project management, Microsoft technologies (Windows Server, Active Directory, Exchange, Azure, Microsoft 365)
Experience supporting clients under managed services agreements
Ability to translate technical concepts into clear, non‑technical business language
Business acumen to provide strategic technology consulting
Excellent communication, organization, and time management skills
Ownership mindset with a strong drive to achieve performance goals
Results‑oriented, service‑driven approach
Professional poise, sound judgment, and confidence in client interactions
PMP and/or ITIL certifications preferred

Benefits

Comp & perks

Medical, Dental & Vision Coverage
Life Insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA & HSA options
Pet Insurance (because pets are family!)
…and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT infrastructureNetworkingProject managementWindows ServerActive DirectoryExchangeAzureMicrosoft 365managed servicesrisk assessment

Soft Skills

communicationorganizationtime managementownership mindsetresults-orientedservice-drivenbusiness acumentechnical translationprofessional poisesound judgment

Certifications

PMPITIL