DYOPATH

Service Desk Level 1 Analyst

DYOPATH

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇲🇽 Mexico

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Salary

💰 MX$16,800 per month

Job Level

JuniorMid-Level

About the role

  • Be the first point of contact for technical support via phone, email, and chat.
  • Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks.
  • Log all interactions in the ticketing system and escalate when needed.
  • Ensure timely and accurate resolution of issues while delivering exceptional customer service.
  • Follow up with users to confirm satisfaction.
  • Invest in yourself: pursue training, certifications, and ongoing learning.
  • Participate in special projects that enhance service delivery.

Requirements

  • High school diploma or equivalent required; Associate or Bachelor’s degree in Computer Science or related field preferred.
  • 1–2 years in a technical support role, preferably in a service desk environment.
  • Strong customer service skills with the ability to explain technical solutions clearly.
  • Proficiency in Windows OS, Microsoft Office suite, and basic network troubleshooting.
  • Familiarity with ITIL or similar service frameworks a plus.
  • Ability to work independently and collaboratively.
  • Excellent problem-solving and multitasking skills.
Benefits
  • 🏥 Medical, Dental & Vision Coverage
  • 💡 Life Insurance
  • 💼 401(k) with company match
  • 🌴 Plus “You Pick a Day” paid holiday
  • 🍼 FSA & HSA options
  • 🐾 Pet Insurance (because pets are family!)
  • …and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supporttroubleshootingnetwork troubleshootingWindows OSMicrosoft Officeticketing systemservice deskproblem-solvingmultitasking
Soft skills
customer servicecommunicationindependent workcollaborative workexceptional service delivery
Certifications
ITIL