Support Operations Associate

Dynatron Software, Inc.

Operations Support Associate resolving software issues at Dynatron, enhancing customer support in a remote-first environment. Engaging in technical troubleshooting and collaboration to ensure satisfaction.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical problem-solving abilities and technical proficiency with software applications, while maintaining excellent communication skills and a customer service mindset. Capable of managing customer support inquiries and documenting troubleshooting steps effectively.

Highest-signal resume keywords

Customer Support ExperienceAnalytical Problem SolvingTechnical ProficiencyDocumentation SkillsExcellent Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical AssistanceTroubleshootingSoftware Applications Proficiency

Soft Skills

Problem SolvingCustomer Service MindsetCollaboration

Tools & Technologies

WindowsMicrosoft Office

Industry Keywords

Customer SupportTechnical SupportDocumentation

About the role

Key responsibilities & impact

Manage inbound phone calls, emails, and support cases
Investigate customer issues and provide technical assistance
Document troubleshooting steps and ensure customer issues are resolved
Collaborate with teammates for complex customer issues

Requirements

What you’ll need

Experience in customer support
Strong analytical problem solving abilities
Comfortable working with ambiguity
Technical proficiency with software applications
Familiarity with Windows and Microsoft Office
Ability to maintain strong documentation habits
Excellent communication skills with a customer service mindset

Benefits

Comp & perks

Comprehensive health, dental, and vision insurance
Equity participation through Dynatron's Equity Incentive Plan
401(k) with competitive company match
Flexible PTO policy and 11 paid holidays
Employer-paid disability and life insurance
Home office setup support
Ongoing training and professional development