Senior CRM Functional Analyst – E2E
Diabetes Youth Families
Customer Success Manager
Dynata
full-time
Posted on:
Location Type: Hybrid
Location: Shelton • Connecticut, Massachusetts, New Jersey, New York, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $95,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and execute tailored success plans for each customer, aligned with their business goals and KPIs
- Conduct regular business reviews to assess progress, identify growth opportunities, and reinforce value
- Monitor customer health metrics and usage data to identify risks and opportunities before they arise
- Initiate strategic conversations to guide customers toward best practices, new features, and optimization strategies
- Build trusted advisor relationships with key stakeholders across customer organizations
- Drive product adoption and expansion through education, enablement, and strategic guidance
- Identify and nurture customer champions for case studies, testimonials, and referrals
Requirements
- 3–5 years of experience in Customer Success, Account Management, or Consulting in a SaaS or tech environment
- Proven track record of proactive customer engagement and strategic account growth
- Strong analytical skills with the ability to interpret customer data and translate it into actionable insights
- Excellent communication, presentation, and relationship-building skills
- Experience with CRM and Customer Success platforms (e.g.Salesforce)
Benefits
- A competitive sales incentive program will be provided as part of the compensation package
- Full range of medical and other benefits, dependent on full-time employment status
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementconsultingdata analysisstrategic account growthcustomer engagementproduct adoptioncustomer health metricsKPI alignmentbusiness reviews
Soft skills
analytical skillscommunication skillspresentation skillsrelationship-buildingstrategic thinkingtrust-buildingproactive engagementeducation and enablementproblem-solvingcustomer advocacy
