Client Services Manager

Dynata

Manager overseeing Client Services team delivering market research data and services. Managing client relationships and guiding team workload and performance with a focus on training.

Posted 5/22/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Management of Team Leaders and project managers under supervision
Manage team workload and assignment flow to PMs
Help manage client relationships for the team’s client accounts
Actively monitor and update management team with key performance indicator data
Identify, seek, and provide training for team members
Proactively communicate with internal and external clients regarding team milestones
Allocate manageable goals based on team needs
Provide timely performance assessments and feedback to foster growth
Reward and recognize performance as appropriate
Communicate department and company strategy to teams
Share knowledge and best practices within Client Services
Contributing improvements to existing processes

Requirements

What you’ll need

At least 5 years of recent experience in quantitative online and digital market research
At least 2 years of progressive management experience of complex market research operational functions in matrixed environments
5+ years of experience in business environment
5+ years project management experience

Benefits

Comp & perks

Competitive salary
Health insurance
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quantitative researchdigital market researchproject managementperformance assessmentdata analysis

Soft Skills

team managementclient relationship managementcommunicationtraining and developmentgoal settingfeedback deliveryprocess improvement