Dynamo Strategies, LLC.

Cloud Engineer

• Design, implement, and maintain scalable, secure call center solutions using AWS services including AWS Connect, Lambda, Lex, CloudFormation, and S3
• Participate in SAFe Agile ceremonies and collaborate with Product Owners and Product Managers to prioritize backlog features
• Develop and maintain Infrastructure as Code using AWS CloudFormation, Ansible, and Packer
• Integrate AWS Connect with internal systems to support seamless telecommunication workflows
• Monitor cloud infrastructure and call center performance using CloudWatch, CloudTrail, Splunk, and other observability tools
• Ensure compliance with cloud security best practices, including network segmentation, VPC configuration, data encryption, IAM policies, and multi-factor authentication
• Contribute to on-call rotation supporting 24/7 uptime for mission-critical telecommunication services
• Work closely with System Administrators to support hybrid infrastructure integrating traditional platforms such as Avaya with modern cloud-based solutions
• Provide technical leadership for enhancing ETIS's hybrid call center infrastructure through automation, performance tuning, and modernization

Senior Cloud Developer