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Technical Customer Success Manager, APAC
DXC TechnologyCustomer Success Manager focused on enhancing client engagement and driving value on Aikido Security's platform. Key role in onboarding, training, and supporting APAC clients.
About the role
Key responsibilities & impact- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
What you’ll need- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done".
- Comfortable working independently and managing multiple priorities.
- Fluent in English.
Benefits
Comp & perks- Flexibility in working hours
- Open and informal atmosphere
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
DebuggingTechnical Workflow InvestigationOnboardingProduct AdoptionChurn Prevention
Soft Skills
Strong CommunicationProactive AttitudeIndependent WorkMulti-Priority Management