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First Line Tech Support, German
DXC TechnologyFirst Line Tech Support at DXC Technology assisting global customers through various support channels. Providing technical resolutions and gaining IT experience with a supportive team environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical issue resolution skills while providing exceptional customer support across various communication channels. Proficient in Windows OS and Microsoft applications, with a focus on continuous training and development of technical competencies.
Highest-signal resume keywords
Excellent German LanguageExcellent English LanguageExcellent Communication SkillsGeneral IT KnowledgeUnderstanding of Windows OS
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Issue ResolutionPrevious IT ExperienceUnderstanding of Windows 7Understanding of Windows 10
Soft Skills
Interpersonal Skills
Tools & Technologies
MS OfficeO365OutlookTeams
About the role
Key responsibilities & impact- Provide technical issue resolution in a positive and professional manner
- Interaction with customers across the globe through multiple support communication channels (voice, email, chat, portal)
- Continuous training and support for employees’ technical competencies
Requirements
What you’ll need- Excellent German and English Language
- Excellent Communication & Interpersonal Skills
- General IT knowledge
- Previous IT Experience (considered a BIG advantage)
- Understanding of Windows OS (Windows 7, Windows 10)
- Knowledge of Microsoft Apps – MS Office, O365, Outlook, Teams
Benefits
Comp & perks- 24 days of paid vacation to rest, explore, and recharge
- Comprehensive medical and life insurance
- Monthly food vouchers to support your lifestyle
- Access to premium learning platforms
- Company-sponsored certifications
- Continuous development opportunities tailored to you
- Employee Recognition Program
- Employee Referral Program
- Discounts and special offers with your employee badge
- 24/7 support for you and your family with wellbeing resources
- Initiatives that give back to the community