First Line Tech Support, German

DXC Technology

First Line Tech Support at DXC Technology assisting global customers through various support channels. Providing technical resolutions and gaining IT experience with a supportive team environment.

Posted 7/7/2026full-timeSofia • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide technical issue resolution in a positive and professional manner
Interaction with customers across the globe through multiple support communication channels (voice, email, chat, portal)
Continuous training and support for employees’ technical competencies

Requirements

What you’ll need

Excellent German and English Language
Excellent Communication & Interpersonal Skills
General IT knowledge
Previous IT Experience (considered a BIG advantage)
Understanding of Windows OS (Windows 7, Windows 10)
Knowledge of Microsoft Apps – MS Office, O365, Outlook, Teams

Benefits

Comp & perks

24 days of paid vacation to rest, explore, and recharge
Comprehensive medical and life insurance
Monthly food vouchers to support your lifestyle
Access to premium learning platforms
Company-sponsored certifications
Continuous development opportunities tailored to you
Employee Recognition Program
Employee Referral Program
Discounts and special offers with your employee badge
24/7 support for you and your family with wellbeing resources
Initiatives that give back to the community

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Issue ResolutionPrevious IT ExperienceUnderstanding of Windows 7Understanding of Windows 10

Soft Skills

Interpersonal Skills