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Customer Success Manager
DXC TechnologyCustomer Success Manager at Aikido Security enhancing product adoption and resolving client issues in the Middle East. This role is crucial for maximizing customer value and preventing churn.
About the role
Key responsibilities & impact- Engage with 'accounts at risk' to prevent churn
- Drive product adoption and maximize customer value
- Escalate complex issues
- Debug and resolve workflow issues
- Drive onboarding and deployment for new clients
- Deliver training sessions to customer teams
- Share customer insights with the product team
Requirements
What you’ll need- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
- Tech-savvy, with the ability to debug and investigate technical workflows
- Strong communication and proactive, with a "get stuff done" attitude
- Comfortable working independently and managing multiple priorities
- Fluent in English
- Available to work on Sundays
Benefits
Comp & perks- High-impact position in a fast-growing company
- Flexibility in working hours
- A company that sticks to its values in an open and informal atmosphere
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debuggingworkflow resolutionproduct adoptiononboardingdeployment
Soft Skills
communicationproactiveindependent worktime managementcustomer engagement