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Customer Success Manager
DXC TechnologyCustomer Success Manager engaging with customers to maximize adoption of Aikido Security products within APAC. Ensuring customer satisfaction and handling onboarding and training for new clients.
About the role
Key responsibilities & impact- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Requirements
What you’ll need- Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
- Tech-savvy, with the ability to debug and investigate technical workflows
- Strong communication and proactive, with a 'get stuff done'.
- Comfortable working independently and managing multiple priorities
- Fluent in English.
Benefits
Comp & perks- Flexibility in working hours
- Fast growth of responsibility
- A company that sticks to its values in an open and informal atmosphere
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debuggingworkflow resolutionproduct adoptiononboardingdeployment
Soft Skills
communicationproactiveindependent worktime management