FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
2nd Line AV Support Specialist
DXC Technology. Provide advanced support and troubleshooting for meeting room tooling.
Tech Stack
Tools & technologiesAndroidiOSMacOSServiceNow
About the role
Key responsibilities & impact- Provide advanced support and troubleshooting for meeting room tooling.
- Maintain and manage meeting room equipment across the core business portfolio.
- Perform disaster recovery planning, testing, and documentation.
- Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
- Monitor vendor performance, support procedures, and escalate issues as required.
- Design, develop, and implement Power Platform solutions using Canvas Apps, SharePoint, Data Factory and Power Automate workflows.
- Create and customise various data entities, forms, views, and relationships.
- Support data migration from legacy systems to new systems.
- Develop dashboards, reports, and analytics using Power BI.
- Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
- Ensure all solutions follow security, governance, accessibility and best practices.
- Analyse ServiceNow ticket data and meeting room performance metrics.
- Gather, clean, and validate data from multiple sources.
- Build reports, dashboards, documentation, and applications to improve visibility and decision making.
- Drive process automation and service improvements using agile and data driven approaches.
- Lead and deliver IT and AV related projects to successful completion.
- Produce and maintain comprehensive technical documentation.
- Drive testing, training, and knowledge transfer 2nd level support teams.
- Build action plans to improve user experience, processes, and product innovation.
- Foster strong working relationships across IT, business stakeholders and vendors.
Requirements
What you’ll need- Proven experience in 2nd Level IT Support, technical support, or technical implementation roles.
- Experience of AV support is essential
- Experience of managing plan events and meeting rooms but also is proactive, can work behind the scenes to make the events run smoothly.
- Strong experience with: Windows, macOS, iOS, Android
- Microsoft 365 and Power Platform
- IT asset management and ticketing systems (e.g. ServiceNow)
- Hands-on experience with Power Apps, Power Automate, Dataverse, and Power BI.
- Solid understanding of AV, meeting room, and Unified Communications technologies.
- Experience working in Agile environments.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proven ability to work independently and collaboratively.
- Excellent communication skills and strong customer focus.
- Demonstrated interest in process improvement, automation and innovation.
Benefits
Comp & perks- As part of our competitive remuneration package, flexible benefits are available.
- There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance
- You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power PlatformCanvas AppsSharePointData FactoryPower AutomatePower BIAV supportWindowsmacOSiOS
Soft Skills
analytical skillstroubleshooting skillsproblem-solving skillsindependent workcollaborative workcommunication skillscustomer focusprocess improvementautomationinnovation