ServiceNow Business Analyst
DXC Technology
full-time
Posted on:
Location Type: Office
Location: Plano • Missouri • South Carolina • United States
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Tech Stack
About the role
- Analyze business needs and translate them into functional requirements on the ServiceNow platform
- Engage with business stakeholders to gather, analyze, and document requirements for ServiceNow solutions (including CSM or FSO modules)
- Work with developers and architects to design scalable ServiceNow solutions aligned with best practices
- Analyze current business processes and recommend improvements using ServiceNow features such as Flow Designer, Playbooks, and automation tools
- Collaborate with technical teams to define integration requirements with external systems (REST/SOAP APIs, Integration Hub)
- Develop test cases, support UAT (User Acceptance Testing), and validate that solutions meet business requirements
- Act as the liaison between business users and technical teams
Requirements
- ServiceNow Certified System Administrator (preferred or required depending on seniority)
- Experience working with ServiceNow, particularly in Customer Service Management (CSM) or Financial Services Operations (FSO)
- Strong understanding of business analysis methodologies (e.g., Agile, Scrum, or Waterfall)
- Experience writing user stories, process mapping, and conducting workshops
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowFlow DesignerPlaybooksREST APIsSOAP APIsIntegration Hubbusiness analysis methodologiesAgileScrumWaterfall
Soft Skills
business analysisstakeholder engagementdocumentationcollaborationcommunicationproblem-solvinguser acceptance testingprocess mappingworkshop facilitationliaison
Certifications
ServiceNow Certified System Administrator