DXC Technology

Technical Customer Success

DXC Technology

full-time

Posted on:

Location: California • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cyber Security

About the role

  • Engage with 'accounts at risk' to prevent churn.
  • Drive product adoption and maximize customer value.
  • Escalate complex issues.
  • Debug and resolve workflow issues.
  • Drive onboarding and deployment for new clients.
  • Deliver training sessions to customer teams.
  • Share customer insights with the product team.

Requirements

  • Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
  • Tech-savvy, with the ability to debug and investigate technical workflows.
  • Strong communication and proactive, with a "get stuff done".
  • Comfortable working independently and managing multiple priorities.
  • Fluent in English and Spanish.