Junior Network Support Engineer – 24/7 Team

DXC Technology

full-time

Posted on: 12/23/2025

Location Type: Office

Location: Sofia • 🇧🇬 Bulgaria

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Junior

SwitchingTCP/IP

About the role

Maintaining and supporting variety of Network and Security equipment;
Categorizing and prioritizing the Incident to work on it quickly and efficiently;
Defining an action plan for diagnosis and troubleshoot Incidents with the aim to restore normal service;
Efficiently using the technical scripts, diagnostic tools, and a known error database;
Communicating with the customer on a professional level, cooperation with team members, other support teams and 3rd party providers;
Work on shift in 24/7 coverage rotation.

High school diploma preferably in Telecommunications, Computer Science, Computer Engineering;
Good understanding of network fundamentals – OSI model, TCP/IP, IP addressing, subnetting, ARP, Port Security and NAT;
Familiarity with routing and switching concepts (e.g., OSPF, BGP, Ethernet, VLANs);
Awareness of firewall and network security technologies;
Understanding and adherence to the ITIL framework (Change Management, etc.);
Fluent verbal and written English.
Experience with Firewall technology (Checkpoint, Cisco, Fortinet) is a plus;
Knowledge of standard VPN technologies is a plus;
Cisco CCNA and/or other equivalent network certification is a plus;
Experience in enterprise environments or large-scale network operations is a plus.

Benefits

Enjoy competitive compensation and grow your career in a fast-paced, international environment.
Benefit from 24 days of paid vacation to rest, explore, and recharge - plus comprehensive medical and life insurance, and monthly food vouchers to support your lifestyle.
Access premium learning platforms, get company-sponsored certifications, and grow your skills with continuous development opportunities tailored to you.
Get recognized through our Employee Recognition Program - your contributions deserve the spotlight.
Refer great talent through our Employee Referral Program and get rewarded for helping shape our future.
Enjoy discounts and special offers with your employee badge - it pays to be part of the team.
Access 24/7 support for you and your family, with a wide range of wellbeing resources to help you thrive.
Join meaningful initiatives that give back to the community and connect you with like-minded colleagues through fun and impactful experiences.

Tip: use these terms in your resume and cover letter to boost ATS matches.

network fundamentalsOSI modelTCP/IPIP addressingsubnettingARPPort SecurityNATrouting conceptsswitching concepts

communicationcooperationproblem-solvingprioritizationdiagnosistroubleshootingprofessionalismteamworkcustomer serviceshift work

Cisco CCNA