ServiceNow

• Expert Workshop Facilitation – Lead structured, interactive workshops with stakeholders across ServiceNow modules to gather requirements, define processes and guide clients through decision-making that align with best practices.
• Advisory & Solution Design – Provide consulting expertise across ServiceNow modules. Translate business needs into process-driven solutions that leverage best practices.
• Requirements & Gap Analysis – Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions.
• Process Design & Governance: Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks.
• Customer-Centric Engagement – Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities.

ServiceNow Business Process Consultant

ServiceNow IRM/GRC Developer – Admin

ServiceNow Platform Operations Specialist

Principal Product Owner, ServiceNow CMDB

Senior IT Developer – ServiceNow