Senior Workplace Assistant

DWF

Senior Workplace Assistant managing Workplace Services operations in the London office of a global legal business. Leading teams and ensuring high standards for an outstanding workplace experience.

Posted 7/29/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Workplace Services and Facilities Management, with a strong focus on operational excellence, stakeholder management, and compliance with health and safety regulations. Proven ability to lead and develop high-performing teams while enhancing the employee and client experience.

Highest-signal resume keywords

Workplace Services ManagementFacilities ManagementTeam LeadershipStakeholder ManagementHealth And Safety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementSupplier ManagementCost-Effective Service DeliveryWorkplace Improvement InitiativesBuilding Regulations Knowledge

Soft Skills

Communication SkillsTeam DevelopmentWorkload Prioritization

Certifications & Qualifications

IWFM Level 6MIWFMCIWFM

Industry Keywords

Professional ServicesCorporate Office EnvironmentCustomer Service Leadership

About the role

Key responsibilities & impact

Lead the day-to-day Workplace Services operations for the London office.
Manage and support a team of Workplace Assistants, setting clear expectations and maintaining high service standards.
Oversee the client suite and meeting spaces, ensuring an outstanding experience for clients and colleagues.
Coordinate facilities services, including maintenance, cleaning, security, and supplier management.
Support health & safety, compliance, and workplace improvement initiatives.
Drive operational excellence and ensure a consistently high-quality experience for employees, clients, and visitors.

Requirements

What you’ll need

Proven experience in Workplace Services, Facilities Management, Front of House, or Customer Service leadership.
Experience leading and developing high-performing teams.
Strong stakeholder management and communication skills.
Experience managing suppliers or external contractors and driving cost-effective service delivery.
Good knowledge of health and safety, compliance, and building regulations.
Ability to prioritise workloads and work effectively in a fast-paced environment.
Professional Facilities Management qualification (e.g. IWFM Level 6, MIWFM, CIWFM).
Experience within a professional services or corporate office environment.
Interest in workplace improvements and employee experience.

Benefits

Comp & perks

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.