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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Credit and Collections teams, driving cash collection performance, and implementing effective debt management strategies. Proven ability to enhance operational excellence and stakeholder relationships while ensuring compliance and governance.
Highest-signal resume keywords
Credit Control LeadershipCash Collection Performance ImprovementStakeholder ManagementProcess Improvement InitiativesAnalytical and Reporting Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections Strategy DevelopmentDebt ManagementKPI UtilizationPerformance Metrics AnalysisOrder-to-Cash Processes
Soft Skills
Influencing Senior LeadersTeam Development and Motivation
Tools & Technologies
Workflow AutomationE-Billing Solutions
Certifications & Qualifications
ACCACIMAACAAAT
Industry Keywords
Legal ServicesProfessional ServicesFinancial ServicesInsurance
About the role
Key responsibilities & impact- Lead the Credit and Collections team, driving strong cash collection performance and effective debt management across the business.
- Develop and implement collections strategies, oversee recovery activities, reduce aged debt, and support the achievement of working capital targets.
- Work closely with Partners, Legal Operations teams and wider business stakeholders to resolve complex client issues and manage escalated accounts.
- Champion operational excellence across the Order-to-Cash function, identifying opportunities to improve processes, automate manual activities, and enhance reporting capabilities.
- Maintain robust governance, compliance and audit readiness, and build trusted relationships with senior stakeholders.
Requirements
What you’ll need- Proven experience leading Collections, Credit Control, or Accounts Receivable teams within a complex organisation.
- Strong track record of reducing aged debt, improving cash collection performance, and delivering working capital improvements.
- Excellent stakeholder management skills with the ability to influence senior leaders and key business partners.
- Strong analytical and reporting skills, including experience using KPIs and performance metrics to drive results.
- Experience leading process improvement, automation initiatives, or continuous improvement programmes.
- Strong leadership capability with experience developing and motivating high-performing teams.
- Experience working within Legal Services, Professional Services, Financial Services, or Insurance environments (desirable).
- Professional qualification such as ACCA, CIMA, ACA or AAT (desirable).
- Experience leading digital transformation initiatives, including workflow automation or e-billing solutions (desirable).
- Knowledge of Order-to-Cash processes within a shared services or global finance function (desirable).
Benefits
Comp & perks- We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
- We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all.
- We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.