Intelligence Support Assistant

DWF

Intelligence Support Assistant providing operational and administrative support to a busy intelligence and investigations team. Role involves handling motor claims, fraud, major injury and corporate investigations.

Posted 7/27/2026full-timeManchester • Pennsylvania • 🇬🇧 United Kingdom, 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and organizational skills, with a focus on accuracy, confidentiality, and effective workload management. Proficient in digital literacy and experienced in supporting investigations and client service delivery within a professional services environment.

Highest-signal resume keywords

Strong Administration SkillsOrganizational SkillsDigital LiteracyClear Communication SkillsExperience in Professional Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Diary ManagementMeeting CoordinationMinute TakingBilling AdministrationCase Management SystemsData EntryRecord KeepingTask PrioritizationAttention to DetailConfidentiality Compliance

Soft Skills

Team WorkingProactive AttitudeWillingness to LearnClear Written CommunicationVerbal Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

IntelligenceInvestigationsFraudRiskLitigation SupportGDPRData Protection

About the role

Key responsibilities & impact

Provide general administrative and operational support to the Intelligence team
Organise and monitor incoming correspondence, instructions and busy team mailboxes
Support new instruction administration, ensuring information is captured accurately and progressed promptly
Assist with diary management, meeting coordination, travel arrangements and minute taking where required
Support billing and matter administration for completed work, helping the team meet financial and service expectations
Obtain, check and record relevant information from internal systems and case management platforms
Maintain accurate records and ensure information is stored and handled in line with firm procedures
Work collaboratively with colleagues to support wider investigations and client service delivery
Manage workload effectively, meeting deadlines, service levels and performance expectations
Follow firm policies and procedures at all times, ensuring confidentiality, GDPR and data protection principles are maintained

Requirements

What you’ll need

Strong administration and organisational skills, with the ability to manage multiple tasks accurately
Good attention to detail and a clear focus on accuracy, quality and confidentiality
Good level of digital literacy, including familiarity with Word, Excel, Outlook and Microsoft systems
Ability to manage workload, prioritise tasks and work to deadlines and service levels
Clear written and verbal communication skills, with a professional approach to internal and client-facing contact
A proactive, willing-to-learn attitude with strong team working skills
Experience in an administrative, legal, insurance, claims or professional services environment
Interest in intelligence, investigations, fraud, risk or litigation support work
Experience using case management systems, databases or structured internal processes
Understanding of confidentiality, GDPR and data protection principles

Benefits

Comp & perks

Development & Progression: This role provides a strong foundation within the intelligence function, with structured support and training to develop knowledge of team processes, matter administration, client service and intelligence-led investigations.
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity, and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.