Attorney

• Manage day-to-day delivery across the Lender Services team, ensuring high operational and financial performance while driving technology and process improvements to deliver best value for clients and DWF
• Oversee the transition of new work streams by redesigning processes to leverage technology, and identify opportunities for process improvements, automation, and best practice across client engagements
• Create a positive environment that supports progression, development, and operational excellence, while embedding DWF’s values and commitments to ESG, CSR, and D&I agendas
• Oversee work allocation and resource planning across both teams, forecast growth and recruitment needs, and ensure training requirements are met in collaboration with HR and L&D
• Lead the performance review cycle, handle escalated HR and delivery issues, and work with the Operations Delivery Director on succession planning and developing future leaders
• Support colleagues to ensure accurate and timely client billing, ensuring effective control of lock-up
• Build and maintain strong relationships with clients and colleagues to identify new business opportunities and support bid activity when required
• Ensure service standards and agreements are met while adapting to evolving client needs
• Promote business excellence by managing risk and collaborating with compliance teams to implement changes from audits or regulatory developments.

Legal Delivery Operational Lead

Solicitor

Legal Delivery Manager

Legal Delivery Team Lead

Clinical Negligence Solicitor – Claimant