DVM Hardware

BI Analyst

DVM Hardware

full-time

Posted on:

Location Type: Remote

Location: Ukraine

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About the role

  • Provide and support the client with the full onboarding cycle to ensure a smooth and successful start to our collaboration
  • Develop and maintain strategic relationships with enterprise customers to drive revenue growth and achieve targets across the assigned customer portfolio.
  • Foster and maintain strong client relationships built on trust, transparency, and mutual respect.
  • Proactively identify and pursue upsell and cross-sell opportunities within existing accounts
  • Conduct regular business reviews with clients to understand their evolving needs and ensure they are aligned with recent developments.
  • Effectively communicate unique value propositions to customers across the assigned portfolio and skillfully address objections to drive volume growth and retention.
  • Negotiate and close complex B2B deals with senior decision-makers at enterprise clients.
  • Monitor key performance indicators (KPIs) and metrics to track accounts’ growth, satisfaction levels, and potential risks.
  • Collaborate and liaise with cross-functional teams on behalf of the customer to ensure a seamless client experience, including but not limited to IT, compliance, settings, payments and finance teams, proactively resolve bottlenecks.
  • Monitor customers’ activity on an ongoing basis and proactively address any unusual changes in customers’ activity
  • Report on the KPIs completion and other tasks assigned to the KAM on a monthly basis to the line manager, according to the standard procedure
  • Assists with the article preparation and updates on Confluence upon the manager’s request
  • Mentor the newcomers, conduct shadow sessions and training upon finalisation of the probation period.
  • Proactively gather customers’ feedback regarding the product, service, and, if viable, convert it into actionable items for the other teams (subject to line manager approval).
  • Gather industry trends and insights from the customers, partners, network and share the knowledge within the team.
  • Maintain high standards of professional conduct and ethics in alignment with the company’s core values and principles.

Requirements

  • Minimum of 2 years of experience as a Key Account Management (B2B) or Payment Management (iGaming, Crypto, Forex, and E-commerce industries) with the same scope of responsibilities
  • Good understanding of Fintech
  • Experience in onboarding clients for the merchant accounts
  • Proactive approach
  • Excellent communication and self-management skills, result-oriented
  • Upper-Intermediate/ Advanced level of English proficiency
  • Fluency in Ukrainian/ Russian
Benefits
  • Competitive compensation package (commensurate with your experience)
  • 19 business days of flexible Paid Time Off (PTO)
  • Fully remote work with flexible hours (within the CET time zone) from any location of your choice
  • Values-driven culture with a friendly and supportive work environment
  • Opportunity to regularly participate in conferences and community events as both a participant and contributor
  • Matrix organizational structure designed to streamline communication, remove barriers, and promote efficiency

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Key Account ManagementPayment ManagementOnboardingB2B SalesNegotiationKPI MonitoringBusiness ReviewsCustomer Feedback AnalysisCross-SellingUpselling
Soft skills
CommunicationSelf-ManagementProactive ApproachRelationship BuildingMentoringProblem SolvingResult-OrientedTrust BuildingTransparencyCollaboration