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Tech Stack
Tools & technologiesJavaScriptPythonSQL
About the role
Key responsibilities & impact- Embed with customers from kickoff through go-live and beyond
- Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked
- Improve the underlying processes where it matters. Don't automate broken flows, redesign them
- Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks
- Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools)
- Write integration code, scripts, and prototypes when the situation calls for it
- Debug live agents in production environments and iterate quickly
- Build and own the working relationship with customer stakeholders, from operators to sponsors
- Run working sessions, hold your own with technical counterparts, and earn the right to push back
- Make AI real for the customer. Move them from pilot energy to measurable business outcomes
- Capture reusable patterns, templates, and runbooks so the next deployment is faster
- Send recurring workflow patterns back to Product and Engineering as real signal
Requirements
What you’ll need- 5+ years in roles where you've shipped against real customer environments
- Forward-deployed engineering or solutions engineering at an AI-first company
- Applied AI / ML engineering with direct customer exposure
- Technical consulting on AI or automation projects where you owned delivery and the client relationship
- Operations or product roles where you've built and shipped AI-powered tooling against messy real-world systems
- Retail, e-commerce, or CPG background is a strong plus
- Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing) helps you ramp faster on customer accounts
- Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval
- Strong systems thinking and engineering judgment
- Process design instinct. You can spot waste, redundancy, and bad handoffs and propose something better
- Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work
- Familiarity with ERPs and enterprise stacks is a plus
- Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon
- Fluent English. Additional European languages are a plus.
Benefits
Comp & perks- A small, sharp team that values ownership and candor
- Real product and culture leverage from day one
- Customer-facing impact: your work ships and moves the business
- Competitive comp including equity
- Option to trade cash for equity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI engineeringML engineeringintegration codeSQLPythonJavaScriptAPIsJSONwebhooksprocess design
Soft Skills
systems thinkingengineering judgmentstakeholder managementcommunicationproblem-solvingcollaborationleadershipcustomer relationship managementadaptabilitycritical thinking