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Tech Stack
Tools & technologiesAzureCloud
About the role
Key responsibilities & impact- Provide Tier II End-User Support by offering second-level technical assistance for common IT issues, including Windows OS, networking, and end-user devices.
- Provide specialized support for Microsoft Azure, Office 365, and Dynamics 365 environments.
- Handle the management, troubleshooting, and configuration of Azure VMs.
- Address and resolve issues related to Azure networking components such as virtual networks, subnets, and VPN connectivity.
- Manage the process of setting up new user accounts, including email and permissions, and ensuring their integration into the network and cloud environment.
- Respond to and resolve helpdesk tickets that have been escalated from a Tier I support level.
- Develop and keep documentation current for technical procedures, troubleshooting steps, and system configurations.
Requirements
What you’ll need- High School diploma or equivalent is required.
- Associate or bachelor’s degree, preferred.
- Combined experience in Windows OS, Azure, Microsoft 365 support practices of 3 or more years with education is desirable.
- Previous experience with technical support ticketing systems and remote tools preferred.
Benefits
Comp & perks- Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
ATS Keywords
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Hard Skills & Tools
Windows OSMicrosoft AzureOffice 365Dynamics 365Azure VMsnetworkingtroubleshootingconfigurationVPN connectivitytechnical support
Soft Skills
problem-solvingcommunicationdocumentation
Certifications
High School diplomaAssociate degreeBachelor's degree