VP, Delivery & Customer Success

Dura Digital

VP leading end-to-end delivery and customer success for Dura Digital, a global AI-enabled technology services company. Overseeing studios, profitability, client outcomes, and transformation engagements across engineering, data, design, and product.

Posted 8/9/2026full-timeRemote • Washington • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in delivering complex digital transformation projects, with a strong focus on AI, data, and engineering solutions. Proven leadership in managing multi-disciplinary teams, financial performance, and client relationships while fostering a collaborative culture.

Highest-signal resume keywords

Digital Transformation DeliveryAgile MethodologiesFinancial GovernanceStakeholder ManagementGlobal Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI SolutionsData EngineeringDevOps PracticesProject Profitability ManagementBudget ForecastingUtilization ManagementDelivery FrameworksRisk ControlsQuality ManagementScope Management

Soft Skills

Exceptional CommunicationNegotiation SkillsConflict ResolutionCustomer Satisfaction FocusMentoring

Industry Keywords

Digital StudiosDelivery StrategyClient RelationshipsPre-Sales SupportHigh-Performing Culture

About the role

Key responsibilities & impact

Own end-to-end delivery across all Dura Digital studios
Lead delivery strategy, standards, and governance across AI, data, design, engineering, and product engagements
Drive excellence in scope management, quality, timelines, financial performance, and client outcomes
Serve as senior escalation point for key client relationships
Drive customer satisfaction and support clients through AI-enabled transformation
Conduct reviews, retrospectives, and feedback loops to strengthen customer trust and relationships
Own project profitability, margin targets, utilization, forecasting, and resourcing
Partner with Finance and Operations to maintain the delivery pipeline and optimize team allocation
Implement financial governance and risk controls
Lead and mentor delivery leaders across global studios
Strengthen delivery capabilities, tools, and methodologies
Foster a collaborative, high-performing culture
Partner with Sales, Client Success, Marketing, Product, and studio leadership
Support pre-sales and scoping
Translate lessons learned into delivery frameworks, processes, and reusable assets

Requirements

What you’ll need

10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions
5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations
Strong understanding of Agile, DevOps, AI/ML lifecycle, and product delivery frameworks
Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects
Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills
Experience leading remote, dual-shore, or global delivery teams
Genuine alignment with Dura Digital’s mission and values

Benefits

Comp & perks

Remote-first, collaborative international culture
Competitive compensation
Supportive leadership
Significant opportunity for impact and career growth
Career growth opportunities