VP, Delivery & Customer Success
Dura Digital
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Job Level
About the role
- Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver
- Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements
- Drive excellence across scope management, quality, timelines, financial performance, and client outcomes
- Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals
- Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation
- Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing
- Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product)
- Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy
Requirements
- 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions
- 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations
- Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery)
- Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects
- Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills
- Experience leading remote, dual-shore, or global delivery teams
- A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.
Benefits
- Competitive compensation
- Supportive leadership
- Significant opportunity for impact and career growth
- Remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
digital transformationAIdata engineeringenterprise technology solutionsAgileDevOpsAI/ML lifecycleproduct deliveryprofitability managementbudget forecasting
Soft skills
communicationstakeholder managementnegotiationconflict resolutionleadershipmentoringcustomer satisfactionstrategic alignmentteam empowermentclarity and empathy