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DuPont

Site IT Support Professional

DuPont

Site IT Support Professional supporting reliable IT operations across Ohio manufacturing and office locations. Collaborating with local and corporate IT teams to resolve technical issues and support site systems.

Posted 7/6/2026full-timeValley View • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Support daily IT operations, including site systems, infrastructure, end-user devices, and network connectivity.
  • Troubleshoot, resolve, and document service tickets while escalating complex issues appropriately.
  • Assist with incident response, root cause analysis, issue closure, and follow-up actions.
  • Maintain compliance with IT standards, security requirements, access controls, and documentation practices.
  • Serve as a local IT contact for end users, providing clear communication and responsive support.
  • Coordinate with Corporate IT, vendors, and remote teams to deliver timely service and support.
  • Contribute to technology deployments, site projects, testing, and continuous improvement initiatives.
  • Support IT asset tracking, equipment deployment, procurement coordination, and lifecycle activities.

Requirements

What you’ll need
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
  • 3+ years of experience in IT support, site support, service delivery, or a related technical support role.
  • Working knowledge of networks, end-user computing, infrastructure support, and IT service management tools.
  • Experience supporting manufacturing, industrial, or multi-site environments.
  • Familiarity with IT asset management, incident management, and vendor coordination.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TroubleshootingRoot Cause AnalysisDocumentation PracticesInfrastructure SupportEnd-User Computing
Soft Skills
Clear CommunicationResponsive Support