Dune

Customer Success Manager

Dune

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Own a book of enterprise customers, acting as their primary point of contact post-sale.
  • Drive **renewals, retention, and expansion** across Dune’s onchain data products.
  • Proactively manage customer relationships, ensuring customers realize value well ahead of renewal cycles.
  • Partner with customers on complex data use cases, helping them understand and operationalize onchain data.
  • Identify upsell and expansion opportunities across multiple data products.
  • Collaborate closely with Sales to ensure smooth handoffs and aligned account strategies.
  • Work with Support and Engineering to resolve technical issues, while keeping the customer experience front and center.
  • Build strong feedback loops with Product, sharing insights on customer needs, gaps, and emerging use cases.
  • Track customer health, usage, and commercial risk using internal tooling and CRM.
  • Help define and improve Customer Success processes as the team scales.

Requirements

  • Have 3–6+ years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS.
  • Have supported or sold **technical or data products** to sophisticated customers.
  • Are comfortable working with complex solutions rather than simple, transactional products.**
  • Have experience owning commercial outcomes such as renewals, upsells, and net dollar retention.
  • Can engage confidently with technical stakeholders (data teams, engineers, analysts).
  • Have experience working with companies similar to those targeted by Dune’s sales team (data-driven, crypto-native, or financial/tech-forward organizations).
  • Have familiarity with crypto, blockchain, or financial data—or can demonstrate exceptional ability to learn quickly.
  • Are proactive, structured, and comfortable operating in a fast-moving startup environment.
Benefits
  • A competitive salary and equity package 🚀. Both salary and equity is __top 25% of companies__ in the space
  • Our employee equity scheme has world-class employee-friendly terms with a heavily discounted strike price (~90%) and a 10-year exercise window
  • 5 weeks PTO + local public holidays (that can be swapped to suit you) 🏖
  • A fully remote-first approach 🧑‍💻 within a distributed team with flexible working hours; you structure your own day
  • Say goodbye to meeting overload! We believe in a healthy mix of async and sync work, so you can focus on what truly matters—no more wasted time on endless meetings!
  • Good health is important, so we offer private medical insurance, dental & vision as standard* *🩺
  • We believe in paid parental leave 👶 to help you celebrate this important milestone, transition to your new life, and bond with your new baby. We offer 16 weeks to primary and 6 weeks to secondary caregivers, fully paid. Plus a 2-week part-time phased return at full pay to help you get used to your new (and slightly more complex!) schedule
  • Quarterly offsites in various exciting locations as a company or team to connect, work together and have fun (so far in Tuscany 🇮🇹 Berlin 🇩🇪 Austria 🇦🇹 and Athens 🇬🇷).
  • On top of this 👆each person gets a yearly travel allowance to connect and co-work with someone or a team of people for a few days.
  • An allowance for your at-home setup, to ensure you are happy, comfortable and productive. If you prefer a local co-working space, we’ll pay for your desk.
  • Work with some of the best people you’ll ever get to meet!
  • And of course, you get some awesome __Dune swag__! ✌️😎

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementB2B SaaSdata productsrenewalsupsellsnet dollar retentiontechnical solutionsCRM
Soft skills
proactivestructuredcustomer relationship managementcommunicationcollaborationproblem-solving