Manager – Geospatial Training, Support

Duncan Parnell

Manager responsible for Geospatial Training and Support leading a multi-disciplinary team at Duncan-Parnell. Focusing on customer experience and technology adoption in a remote environment.

Posted 7/27/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions.
Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture.
Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence.
Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives.
Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships.
Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business.
Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience.
Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed.

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent combination of education and relevant experience.
Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function.
Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred.
Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry.
Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance.
Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization.
Strong communication, coaching, problem-solving, and cross-functional collaboration skills.
Ability to translate customer needs and operational insight into scalable processes and service improvements.
Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms.

Benefits

Comp & perks

Competitive Salary
Medical, dental, vision, accident, life, & long-term disability insurance available
Medical and dependent care FSA or HSA
401(k) retirement plan
Paid parental leave
PTO & Holidays