Manager, Geospatial Training & Support

Duncan Parnell

Manager leading Geospatial Support, Training, and Professional Services at Duncan-Parnell. Overseeing teams for customer-focused technology adoption in geospatial solutions.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee support models, professional services offerings, service delivery processes, and training programs that help customers adopt and maximize the Trimble ecosystem and related technology solutions
Lead and develop the Geospatial Support, Training, Professional Services, and Technology Enablement team, building accountability, capability, and a strong customer-first culture
Define and continuously improve the customer support and training experience through responsiveness, communication, consistency, professionalism, and technical excellence
Partner closely with sales teams and other internal stakeholders to align support and training efforts with customer needs and business objectives
Engage directly with customers of all sizes to understand workflow challenges, provide strategic guidance, and strengthen long-term customer relationships
Identify opportunities to improve workflow adoption, customer outcomes, operational efficiency, and recurring service revenue across the Geospatial business
Help identify practical and responsible ways AI and emerging technologies can improve customer support, training efficiency, internal workflows, and the overall customer experience
Serve as a visible leader who can step into complex customer or team situations and lead from the front when needed

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent combination of education and relevant experience
Progressive leadership experience in running a financially lucrative professional services business technical support, training, customer success, professional services, or a related function
Experience building, managing, or expanding a financially successful professional services organization or recurring service-based revenue model is strongly preferred
Background in Construction, Survey, Geospatial technology, GIS, UAS, or another workflow-driven technical industry
Demonstrated ability to lead technical teams while driving high standards of customer experience and operational performance
Experience supporting customer technology adoption, training initiatives, workflow improvement, or long-term technology utilization
Strong communication, coaching, problem-solving, and cross-functional collaboration skills
Ability to translate customer needs and operational insight into scalable processes and service improvements
Preferred: Experience with Trimble solutions or similar geospatial and workflow technology platforms

Benefits

Comp & perks

Competitive Salary
Medical, dental, vision, accident, life, & long-term disability insurance available
Medical and dependent care FSA or HSA
401(k) retirement plan
Paid parental leave
PTO & Holidays