Senior Customer Relationship Manager

Dun & Bradstreet

Senior Customer Relationship Manager responsible for client adoption of products at Dun & Bradstreet. Retaining business and driving sales growth through strong client relationships.

Posted 7/28/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in post-sale client management, focusing on strategic account leadership and driving product adoption in the AdTech industry. Exhibits strong analytical, communication, and consultative selling skills to foster executive relationships and guide clients toward transformational initiatives.

Highest-signal resume keywords

Post-Sale Client ManagementDigital Advertising ExpertiseStrategic Account LeadershipConsultative Selling SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ManagementStrategic PlanningAnalytical ThinkingNegotiation SkillsConsultative SellingMarket EvaluationData AnalysisProduct Roadmap InfluenceRevenue Growth StrategiesMicrosoft Office Suite

Soft Skills

Executive Relationship MasteryLeadership CapabilityProblem SolvingGrowth MindsetEffective Communication

Industry Keywords

AdTechAudience DataMedia SalesClient RetentionHigh Touch AccountsSales GrowthClient EngagementTransformational InitiativesMarket DynamicsCross-Functional Teams

About the role

Key responsibilities & impact

Shape the Future with Dun & Bradstreet
The Customer Relationship team is accountable for retaining existing business and driving sales growth through client adoption of Company products and services. Clients include media agencies, platforms, direct brands, and other AdTech vendors.
They specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

Requirements

What you’ll need

Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts
Proven experience in digital advertising, audience data, AdTech, or media sales.
Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives.
Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence.
Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions.
Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices.
Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
Proficiency in Microsoft Office Suite skills.
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.

Benefits

Comp & perks

All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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