Associate Customer Consultant

Dun & Bradstreet

Associate Customer Consultant at Dun & Bradstreet facilitating onboarding and training on product solutions. Engage with customers to ensure successful use of products and provide support during onboarding.

Posted 6/10/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own onboarding and implementation activities, working closely with customers to get up and running on new solutions as close as possible to the point of sale.
Ensure customers are properly engaged, understand their training options, and can successfully use the product.
Be a product expert, understanding all facets of the product including best practices to help customers get value.
Support customers with product training and walk-throughs to audiences of varying business and technical backgrounds.
Conduct check-ins with customers to review their use of the solution within 30 days of onboarding.
Serve as the main customer contact during onboarding, escalating issues as needed and taking ownership to coordinate resolution of issues.
Work with the customer to prioritize business needs and track the progress of the implementation using D&B’s standard procedures and systems.
Help customers upgrade to new solutions, which may involve data migration.
Provide status updates to customers and internal team members.
Oversee transition to the internal team who will own the relationship after onboarding through renewal.

Requirements

What you’ll need

Bachelor's Degree
Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files.
Experience with Microsoft Office tools.
Sales & Marketing Technology (Salesforce) experience preferred.
Strong verbal, written, and presentation skills to a diverse audience.
Ability to train and transfer knowledge and skills to customers.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Benefits

Comp & perks

Generous paid time off in your first year, increasing with tenure.
Up to 16 weeks 100% paid parental leave after one year of employment.
Paid sick time to care for yourself or family members.
Education assistance and extensive training resources.
Do Good Program: Paid volunteer days & donation matching.
Competitive 401k with company matching.
Health & wellness benefits, including discounted Wellhub membership rates.
Medical, dental & vision insurance for you, spouse/partner & dependents.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data manipulationdata extractiondata migrationproduct trainingimplementationcustomer onboardingSalesforceMicrosoft Office

Soft Skills

verbal communicationwritten communicationpresentation skillsproblem solvingownership mindsetcuriosityproactivitycollaborationtraining abilitycontinuous growth mindset

Certifications

Bachelor's Degree