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Workplace Support Engineer
Dun & BradstreetProvide technical support for hardware and software in a hybrid work environment at Dun & Bradstreet. Collaborate with global teams as part of the Digital Workplace Operations Team.
Tech Stack
Tools & technologiesCloudiOSJamfUnix
About the role
Key responsibilities & impact- Provide HW/SW support, repair, deployments, imaging, migrations, installs-moves-adds-changes-upgrades & connectivity issues.
- Perform email account maintenance & minor network administration – active directory etc.
- Maintain hardware and software inventory records
- Ability to lead small projects with minimal guidance
- Assist with analysis, maintenance, documentation, and testing of Software and Hardware.
- Advice or train customers regarding the technical aspects and use of standard software packages.
- Support on technical projects for EUC Operations.
- Maintain and update user documentation.
- Participation through all aspects of the Hardware development life cycle Design, development, review, and implementation of new systems
- Provide training & guidance to team members including automation.
- Provide training & guidance to team members on MAC OS.
- Provide support for Cloud based apps and client software such as Office 365 including SharePoint, OneDrive, TEAMS and Office Apps.
- Support and configuration of Tablet / Smartphone technologies and apps including Surface, iPad, iOS, Windows
Requirements
What you’ll need- Minimum 2-3 years of PC support in a medium or large corporate environment.
- Hardware & Software Certifications in current technologies desirable – Microsoft, Lenovo, HP, Apple, etc.
- Excellent Customer Services skills both in person and over the phone or written via a remote session / email / Chat client etc.
- Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including operating systems (Windows/MAC OS) and Microsoft Office in a corporate environment.
- Solid PC Hardware skills – competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration etc.
- Experience in the administration of user accounts and properties – creation, deletion and maintenance etc. Basic Active Directory experience.
- Microsoft Teams – Chat Client Support, Conference Collaboration Software Support, Video and Voice support.
- Beginner to intermediate level Unix knowledge.
- Knowledge of JAMF Casper.
- Experience with Adobe Creative Cloud.
- Experience with Smart Technologies Interactive Whiteboards and Displays.
- Familiar with online meeting platforms like Cisco WebEx and Teams.
- Networking, and A/V experience a plus.
Benefits
Comp & perks- Eligible for D&B’s benefit package
ATS Keywords
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Hard Skills & Tools
PC supporthardware repairsoftware installationnetwork administrationActive Directoryoperating systemsMicrosoft OfficeUnixJAMF CasperAdobe Creative Cloud
Soft Skills
customer serviceproject leadershiptrainingdocumentationcommunication
Certifications
Microsoft certificationLenovo certificationHP certificationApple certification