ECC Associate Analyst – m/f/d

Dun & Bradstreet

ECC Associate Analyst providing Level 1 application support for D&B's global production applications. Responsible for incident handling, monitoring alerts, and service restorations.

Posted 4/27/2026full-timeWarsaw • 🇵🇱 PolandJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ApacheLinux

About the role

Key responsibilities & impact

Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact. Fault isolation, notifications, and escalations to restore service as necessary.
If an issue cannot be resolved within the L1 team, manage the escalation process to L2 (paging to the correct team, ensuring an on-call engineer responds and check-in with them on resolution progress
Supporting Issue Bridges where multiple teams are needed to resolve an important issue. Setting up the call, paging the required participants, taking timeline notes for Incident Reviews, sending Issue Status updates to Senior Executives
Review Runbooks and pre-deployment application rollout activities that ensure health monitoring, production readiness and understanding of established recovery procedures.
Awareness and support for implementation of scheduled and CAB approved changes.
Support for pro-active maintenance activities such as validating failover recoveries, release deployments and routine activities required to keep the infrastructure in good health
Utilize approved AI‑assisted operational tools to support incident triage, alert interpretation, runbook comprehension, documentation, and communication.

Requirements

What you’ll need

Primary degree in Computer Science or related field, with 2-4 years relevant industry experience
A+, CCNA, MCP, Linux Certifications, etc. are valued.
Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
Good knowledge of operations procedures, application troubleshooting, security principles.
Working knowledge of Web based services that included Apache, Jboss, Tomcat, IIS, and restoration of their services.
Demonstrated ability to apply structured prompting techniques with approved AI‑assisted operational tools to generate, interpret, and summarize incident context, while exercising sound human judgment to validate outputs.
Strong customer service and communications skills.
Comfortable working within a highly collaborative team environment as well as an independent performer is essential.
Weekend and off hours shift work and support is required.
Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.
Excellent English written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
Ability to multitask and prioritize with a high attention to detail.
Experience with System Monitoring and Automation is preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dun & Bradstreet Website LinkedIn All Job Openings 5001 - 10000 employees Founded 1841 🤝 B2B 🏢 Enterprise 💸 Finance B2B
Enterprise
Finance Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally. ECC Associate Analyst – m/f/d 🔥 18 minutes ago 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Perform proactive documented checkouts and monitoring to avoid service outages or limit their impact. Fault isolation, notifications, and escalations to restore service as necessary.
If an issue cannot be resolved within the L1 team, manage the escalation process to L2 (paging to the correct team, ensuring an on-call engineer responds and check-in with them on resolution progress
Supporting Issue Bridges where multiple teams are needed to resolve an important issue. Setting up the call, paging the required participants, taking timeline notes for Incident Reviews, sending Issue Status updates to Senior Executives
Review Runbooks and pre-deployment application rollout activities that ensure health monitoring, production readiness and understanding of established recovery procedures.
Awareness and support for implementation of scheduled and CAB approved changes.
Support for pro-active maintenance activities such as validating failover recoveries, release deployments and routine activities required to keep the infrastructure in good health
Utilize approved AI‑assisted operational tools to support incident triage, alert interpretation, runbook comprehension, documentation, and communication. 🎯 Requirements
Primary degree in Computer Science or related field, with 2-4 years relevant industry experience
A+, CCNA, MCP, Linux Certifications, etc. are valued.
Solid working knowledge of application fundamentals and functions, Windows OS, Linux, HP UX, Big IP Load Balancers.
Good knowledge of operations procedures, application troubleshooting, security principles.
Working knowledge of Web based services that included Apache, Jboss, Tomcat, IIS, and restoration of their services.
Demonstrated ability to apply structured prompting techniques with approved AI‑assisted operational tools to generate, interpret, and summarize incident context, while exercising sound human judgment to validate outputs.
Strong customer service and communications skills.
Comfortable working within a highly collaborative team environment as well as an independent performer is essential.
Weekend and off hours shift work and support is required.
Strong understanding and working experience with ITIL incident and problem management processes and analytical skills.
Excellent English written and verbal skills and ability to succinctly summarize key technical findings and root cause analysis.
Ability to multitask and prioritize with a high attention to detail.
Experience with System Monitoring and Automation is preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Junior SOC Analyst 🕒 April 10 Infotree Global Solutions 1001 - 5000 🎯 Recruiter 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings Junior SOC Analyst supporting detection, analysis, and response to cybersecurity threats in a global biopharmaceutical organization. Collaborating with senior professionals to enhance security posture. 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟢 Junior 🧐 Analyst Consolidation Analyst 🕒 March 30 Greenvolt Group 501 - 1000 ⚡ Energy Website LinkedIn All Job Openings Consolidation Analyst at Greenvolt Power Group ensuring accounting consistency and supporting financial processes across international financial teams. 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Treasury Specialist / Treasury Analyst 🕒 March 30 Helprise 51 - 200 🎯 Recruiter 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Treasury Specialist managing daily cash flow, forecasts, and banking relationships. Collaborating across teams for treasury optimization and financial management in an international environment. 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 🧐 Analyst Task and Process Mining Analyst 🕒 December 19, 2025 EY 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Process Intelligence Analyst uncovering insights from operational data to improve processes. Analyzing flows, identifying inefficiencies and supporting decisions using process mining tools. 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇵🇱 Polish Required Analyst 🕒 September 25, 2025 Infotree Global Solutions 1001 - 5000 🎯 Recruiter 👥 HR Tech 🏢 Enterprise Website LinkedIn All Job Openings Support investment operations and regulatory reporting for a global financial institution. Coordinate brokers, draft reports, and improve investment processes using quantitative tools. 🏢🏡 Warsaw – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Analyst 🗣️🇵🇱 Polish Required View More Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

application fundamentalsWindows OSLinuxHP UXBig IP Load BalancersApacheJbossTomcatIISSystem Monitoring

Soft Skills

customer servicecommunicationcollaborationindependent performancemultitaskingprioritizationattention to detailanalytical skillssound judgmentincident context summarization

Certifications

A+CCNAMCPLinux Certifications