Dun & Bradstreet

Principal Program Manager

Dun & Bradstreet

full-time

Posted on:

Location Type: Hybrid

Location: Reston • United States

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Job Level

Lead

Tech Stack

PMPTypeScript

About the role

  • Serve as the primary point of contact for assigned programs, ensuring clear communication and alignment between clients, account teams, product management, and fulfillment teams.
  • Lead and coordinate cross-functional teams to deliver data, analytics, technology, and consulting solutions in accordance with contractual requirements, program plans, and agreed milestones.
  • Develop and maintain comprehensive program plans covering scope, timelines, deliverables, dependencies, resource allocation, risks, and stakeholder communications.
  • Act as a subject matter expert on company products and services, including how solutions integrate with client systems and processes.
  • Support and, when required, contribute hands-on to solution customization, implementation support, client training, and troubleshooting to ensure successful delivery.
  • Drive or support proposal development activities, including solution scoping, effort estimation, workflow design, and Statement of Work (SOW) development.
  • Conduct regular program and service reviews with clients to communicate performance, track KPIs, resolve issues, and identify continuous improvement opportunities.
  • Ensure financial discipline within programs by balancing client pricing, resource utilization, internal costs, and revenue recognition requirements.
  • Identify, track, and mitigate program risks, proactively addressing issues that may impact delivery, quality, or client satisfaction.
  • Establish and apply program management standards, methodologies, and best practices to drive consistency and operational excellence across assigned programs.
  • Track, analyze, and report program performance metrics, providing insights to internal stakeholders and client leadership as appropriate.

Requirements

  • Where applicable to assigned operating unit, Security Clearance (TS/SCI Full Scope Polygraph) is required.
  • Bachelor’s degree in Business Administration, Information Systems, or a related field.
  • At least 12 years relevant experience in program or project management, preferably in managing corresponding assigned operating unit.
  • Proven experience managing large, complex programs with multiple stakeholders and workstreams.
  • Experience working in matrixed, cross-functional environments.
  • PMP or equivalent project/program management certification is required.
  • Strong customer relationship management and stakeholder engagement skills.
  • Ability to manage high-complexity programs with multiple dependencies.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Excellent communication and influencing skills, including engagement with senior client and internal leaders.
  • Solid understanding of data, analytics, and technology-enabled solutions.
  • Experience gathering requirements, translating them into actionable plans, and working closely with analytics, engineering, and delivery teams.
  • Ability to work standard business hours with flexibility as required by business needs.
  • Proficiency in Microsoft Office Suite skills.
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
  • Where applicable, fluency in English and languages relevant to the working market.
  • Willing to travel for the interest of business.
Benefits
  • Generous paid time off in your first year, increasing with tenure.
  • Up to 16 weeks 100% paid parental leave after one year of employment.
  • Paid sick time to care for yourself or family members.
  • Education assistance and extensive training resources.
  • Do Good Program: Paid volunteer days & donation matching.
  • Competitive 401k with company matching.
  • Health & wellness benefits, including discounted Wellhub membership rates.
  • Medical, dental & vision insurance for you, spouse/partner & dependents.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementproject managementdata analyticssolution customizationimplementation supportrequirements gatheringworkflow designperformance metrics trackingrisk managementstakeholder engagement
Soft Skills
communication skillsproblem-solvingdecision-makingcustomer relationship managementinfluencing skillsownership mindsetcuriosityproactivitycollaborationcontinuous growth mindset
Certifications
PMPSecurity Clearance (TS/SCI Full Scope Polygraph)