Dun & Bradstreet

Client Success Manager

Dun & Bradstreet

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Salary

💰 $78,400 - $131,700 per year

About the role

  • Serves as the primary post-sale point of contact for clients
  • Work as a Trusted Advisor to provide strategic guidance and a path to value with clients.
  • Actively manage a portfolio of assigned accounts so that clients may achieve their positive business outcomes
  • Responsible for all post-sale activities as part of the clients’ journey, including business outcome planning (ROI) and conducting Quarterly Business Reviews (QBR) with key decision makers
  • Use in-depth knowledge of client industry and/or business processes, deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization and ensure a successful renewal
  • Contribute to revenue expansion and retention by identifying and addressing renewal risk and product adoption roadblocks as well as identifying opportunities for growth
  • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success
  • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs
  • Are the internal voice of the customer by proactively working with cross-functional teams to channel client feedback and problems into enhancements and solutions

Requirements

  • Bachelor's Required
  • 5 to 8 years
  • Master's Preferred
  • Minimum of five (5) years in a post-sale client management experience leading a portfolio of high-touch enterprise and/or strategic accounts
  • Has technical acumen to understand and connect the clients’ business goals with our product abilities
  • Highly articulate with excellent business communication (verbal and written) skills and presentation skills suitable for a global corporate environment
  • Experience in working with complex, multi-divisional, multi-geographical customers
  • Experience working with cross-functional teams (Product, Sales, Support, Ops)
  • A bias for action
  • Possesses excellent MS-Excel, MS-PowerPoint and MS-Word skills
  • Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
  • Continuous growth mindset, keep learning through social experiences and relationships with stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
post-sale client managementbusiness outcome planningQuarterly Business Reviewstechnical acumendata analysisrevenue expansionrenewal risk identificationproduct adoption strategiessolution deliveryKPI management
Soft Skills
strategic guidanceexcellent business communicationpresentation skillsownership mindsetproblem solvingcuriosityproactivitycollaborationgrowth mindsetstakeholder engagement