DULCEDO Management

Account Manager

• Oversee and execute negotiated partnerships from start to finish
• Maintain engagement with talents and brands during collaborations
• Track performance and present reports at the end of partnerships
• Collaborate with talents and Dulcedo employees during collaborations
• Develop content strategies leveraging analytics and social media trends
• Participate in talents’ onboarding and planning activities
• Manage daily operations and support talents' activities
• Handle inbound PR requests and interview coordination
• Contribute to talent sourcing and outreach strategies
• Attend production days and talent events for collaboration support
• Stay updated on industry trends to be a valuable resource

Account Manager – Gaming

• Manage relationships with clients and talents, shaping brand identities and digital strategies
• Oversee and execute negotiated partnerships ensuring all contractual terms are met
• Maintain continuous engagement with talents and brands throughout collaborations
• Track performance by evaluating KPIs and present reports at the end of partnerships
• Collaborate with talents and employees to ensure consistent social media presence
• Develop content strategies and concept ideas, leveraging the latest trends
• Assist in day-to-day management of talents and provide planning support
• Manage inbound PR requests, handle interview requests, and process event invitations
• Contribute to outbound strategies including talent sourcing and outreach
• Attend on-site production days and provide on-site support
• Participate in buddy programs to mentor new hires.

Marketing

• Orchestrate a 360° marketing strategy aligned with Dulcedo's objectives: integrate social media, design, web, SEO, events and communications to strengthen brand awareness, engagement and consistency across all divisions.
• Lead and motivate the team, guiding them in planning, execution and the creative development of their projects.
• Ensure brand consistency and adherence to the communication tone across all platforms, campaigns and corporate materials to maintain a strong, inspiring and unified image.
• Define and oversee the social media strategy, guiding content creation, editorial calendars and campaigns to drive engagement, growth and organic reach across Dulcedo's accounts.
• Oversee design to ensure every visual, video and post reflects Dulcedo's visual identity and values while meeting marketing and business objectives.
• Manage website performance and digital initiatives, including SEO, content updates and UX optimizations, to maximize visibility, conversions and user experience.
• Collaborate closely with Talent Management and Operations teams to ensure smooth communication, integrated campaigns and consistent positioning across the company's functions.
• Plan and support events and PR initiatives, including launches, brand activations, panels and partnerships, to strengthen Dulcedo's visibility and reputation in the industry.
• Actively contribute to internal communications, supporting initiatives that foster company culture, team cohesion and employee pride.

Marketing Manager

• Act as a middle man between different key stakeholders such as Talent Agents, Brands and Dulcedo Talents.
• Help maintain continuous engagement with talents and brands throughout and beyond collaborations, offering support and guidance to enhance and nurture relationships.
• The opportunity to work alongside Dulcedo's Gaming Talents.
• Support outbound PR pitching efforts by drafting outreach emails and assisting with templates.
• Prepare and pack PR gifting for our talents.
• Assist social media strategizing for talents.
• Learn and assist in drafting Statements of Work (SOWs) for upcoming talent partnerships.
• Maintain up-to-date records of partnership tracking and performance insights.

• Serve as an intermediary between key stakeholders: talent agents, brands, and Dulcedo talents.
• Maintain ongoing engagement with talents and brands during and after collaborations, offering support and guidance to strengthen relationships.
• Support outbound public relations initiatives by drafting outreach emails and helping create communication templates.
• Prepare and package PR gifting shipments intended for talents.
• Participate in strategic planning of talents' social media content.
• Learn to draft and assist in preparing Statements of Work (SOW) for upcoming partnerships.
• Keep partnership and performance tracking records up to date.

• Supervise and execute negotiated partnerships for our talent from start to finish, ensuring all contractual terms are met.
• Maintain ongoing engagement with talent and brands during and after collaborations, providing support and guidance to strengthen and sustain relationships.
• Monitor performance by evaluating key performance indicators (KPIs) and deliver comprehensive reports at the conclusion of each partnership.
• Collaborate with talent and Dulcedo staff during and after collaborations to ensure every talent maintains an active social media presence.
• Develop content strategies and concept ideas, using analytics and social media trends to sustain high engagement rates.
• Actively contribute to the talent agency experience by supporting onboarding and planning processes.
• Assist with day-to-day talent management by providing scheduling support to help organize their activities.

• Supervise and execute negotiated partnerships for our talent from start to finish, ensuring all contractual terms are met.
• Track performance by evaluating key performance indicators (KPIs) and present comprehensive end-of-partnership reports detailing successes, challenges, and key insights to guide future strategies.
• Develop content strategies and concepts, using social analytics and trends to maintain high engagement rates and ensure content effectiveness.
• Collaborate with talent and Dulcedo staff during and after collaborations to ensure each talent maintains a consistent and impactful social presence.
• Actively participate in the agency experience for talent by being involved in onboarding, quarterly planning, and other key activities.
• Assist with day-to-day talent management by providing scheduling support to help organize activities and ensure success.
• Develop content strategies and concept ideas, relying on social analytics and trends to sustain high engagement rates and ensure content effectiveness.
• Manage incoming PR requests, handle interview inquiries, respond to mailings, and process event invitations.
• Contribute to outbound strategies, including talent acquisition, pitching interviews, gift outreach, event RSVPs, and outreach to new brands.
• Attend on-site production days and talent events, providing on-site support to ensure successful collaborations.
• Use appropriate tools and information channels to stay up to date on industry trends, serving as a valuable resource for the team.
• Participate in our buddy program upon request, where you will be invited to mentor new Dulcedo hires and share best practices.

Account Manager – Entertainment

Bookkeeper

• Reporting directly to Corporate Controller
• Serve as resource for employees and agency talent on accounting inquiries
• Bookkeeping and data entry in QuickBooks Online
• Verify invoices and enter them in QuickBooks Online
• Communicate with clients, talents and suppliers by email and phone in French and English
• Receive payments, reconcile client accounts, resolve payment discrepancies, follow up on past due invoices
• Prepare payment documents (credit memo, tax forms, supplier forms)
• Weekly accounts receivable analysis
• Enter talents & operating bills and ensure supplier billing accuracy
• Track accounts of talents and suppliers and issue statements
• Prepare payments in payment platform and record them in QuickBooks Online
• Verify staff expense reimbursements and issue payments
• Reconcile monthly credit card statement

Accounting Assistant

Accountant

• Manage the full accounting cycle, including accounts payable, accounts receivable, payroll entries, month-end and year-end processes
• Prepare, review, and post journal entries, reconciliations, and accruals
• Produce accurate financial statements and management reports for multiple entities
• Ensure timely monthly, quarterly, and annual closings
• Ensure compliance with GAAP and all applicable laws and regulations
• Maintain accurate tax records and support the preparation of tax filings (GST/QST, federal, provincial)
• Develop and maintain internal controls and documentation to support audit requirements
• Partner with leadership on budgeting, forecasting, and variance analysis
• Provide financial insights to support strategic initiatives and operational decisions
• Assist in cash flow management and monitoring of key financial metrics
• Work with finance leadership to optimize accounting systems and processes and support implementation of tools such as NetSuite
• Identify opportunities to streamline workflows and improve reporting accuracy

Full Cycle Accountant

• OPENING FROM ACCOUNT MANAGER - ALL (L1) and background
• The Opportunity: We're looking for an Account Manager to elevate our legacy of white-glove service and set new standards for client relationships
• Expectations: Oversee and execute negotiated partnerships; maintain continuous engagement; track KPIs and provide reports; collaborate to ensure consistent social media presence; develop content strategies; onboarding and quarterly planning; day-to-day management support; manage inbound PR; outbound strategies; on-site production days; stay on top of industry trends; buddy program participation
• Profile: 1-2 years influencer marketing/PR; communicate with talents and clients; excellent interpersonal skills; mediation abilities; highly organized; knowledge of influencer partnerships and KPIs; understanding of paid media and PR; fashion/beauty/entertainment communities; teamwork; bachelor's degree asset; pitch process experience
• Perks: Unlimited Vacation; Flexible work environment; Remote Work Policy; Freestyle Fridays; Comprehensive Insurance after one month; teamwork culture; advancement opportunities; startup spirit
• French section reiterates responsibilities and perks in French