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Work Management Specialist I – II
Duke Energy CorporationWork Management Specialist providing support for Distribution and Customer Experience & Services. Collaborating on tasks while ensuring safety, reliability, and quality customer service.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in work management support within Distribution, Customer Experience & Services, ensuring accurate and timely results while providing quality customer service. Capable of effective collaboration, problem resolution, and adapting to changing work environments.
Highest-signal resume keywords
Proficiency In System ApplicationsCustomer Service ExperienceEffective Written And Verbal CommunicationKnowledge Of Local OrdinancesAbility To Prioritize Work
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work Management SupportAdministrative SupportKnowledge Of ApplicationsProblem ResolutionDecision Making
Soft Skills
Effective CollaborationFlexibilityDependabilityGood JudgmentAbility To Work Independently
Tools & Technologies
Microsoft Office Software
Industry Keywords
DistributionCustomer ExperienceStorm RestorationSafetyCost Management
About the role
Key responsibilities & impact- provide work management support for Distribution, Customer Experience & Services
- provide basic administrative support to multiple managers
- provide accurate and timely work results supporting safety, reliability, storm restoration, and cost management
- provide quality customer service
Requirements
What you’ll need- High school diploma
- 1 year of related experience for Specialist II
- general knowledge of applications used in Distribution, Customer Experience & Services
- flexibility and dependability during normal work schedule and after hours emergency storm restoration
- effective collaboration in a team environment
- proficiency in system applications used in Distribution, Customer Experience & Services
- knowledge of local ordinances, permits, and inspections
- support of changing work environments, processes, and policies
- effective written and verbal communication skills
- a working knowledge of Microsoft Office Software
- previous customer service experience
- ability to prioritize work effectively
- good judgment in decision making
- ability to work independently in resolving problems
Benefits
Comp & perks- friendly work environment
- opportunities for growth and development
- recognition for your work
- competitive pay and benefits