Products & Services Manager – Outdoor Lighting Smart Attachment Program

Duke Energy Corporation

Products & Services Manager managing consultation and sales support for Duke Energy's Outdoor Lighting Smart Attachments Program. Engaging with governmental and commercial customers to meet their lighting needs.

Posted 5/28/2026full-timeFlorida, North Carolina, South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides consultation and sales support regarding Duke's Outdoor Lighting Smart Attachments Program to governmental, commercial, institutional, and industrial customers
Requires a customer-facing, team-oriented individual with high degree of technical and business expertise
Explains all the details of the Outdoor Lighting Program, including complex tariff items, technical aspects of lighting, product specifications, options and performance
Ensures customers' needs are met through effective communication and coordination with the Customer Delivery Lighting design and operations groups
Engages with, builds relationships, and provides Program promotion, training and support to internal stakeholders such as Large Account Management, Community Relations, Economic Development, and others
Becomes involved with and helps resolve a wide variety of issues that affect customer satisfaction
Supports the development and continuous improvement of the Outdoor Lighting Smart Attachments Program initiatives, offerings, and processes
Develop product, program and service enhancements to improve market effectiveness by participating in Sales and Marketing initiatives
Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate
Develop and execute exit strategies for non-performing/underperforming programs
Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings
Measure and analyze performance to lower cost per acquisition
Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance
Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results
Analyze and understand market research results
Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources
Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction
Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results
Standardize programs across all jurisdictions where business justification exists
Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
Deliver plans within capital and O&M budget
Understand and interpret EM&V reports and adequately represent program related areas
Review work processes within assigned programs and implement as required
Develop/maintain a productive business relationship with the external program support vendors
Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders
Conduct frequent face-to-face meetings and conference calls with vendor to monitor performance, identify issues and adjust to changing conditions
Ensure that electronic interfaces with Duke Energy is secure, near real time and accurate
Manage and modify contractual obligations for the program
Direct the development of performance goals and tracking systems to monitor program analytics, customer satisfaction and earnings growth goals
Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, Engineering, Marketing or another related field
minimum two (2) years related work experience
In lieu of bachelor's degree, high school diploma/GED AND nine (9) years minimum of related work experience
Professional Engineer Lighting Certified Professional desirable
Prior sales experience
Experience in Marketing and/or product promotion
Experience in outdoor lighting products and lighting design highly desired
Strong command of Duke's Outdoor Lighting tariffs and service regulations desired
Experience in electrical distribution design desired
Experience in speaking and making presentations to a wide variety of customers, from residential to municipal officials and large developers highly desired
Proficient in Microsoft Office software tools
Proven project management skills
Experience with CRM (Salesforce)
Experience successfully working in a team environment to achieve shared goals
Experience working in utility regulatory environment
Comprehensive financial and business acumen
Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans.
Facility management, product management, program management, energy management, project management or process management experience.
Demonstrated experience in change management, process integration and implementation and supervisory or management experience
Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy.

Benefits

Comp & perks

friendly work environment
opportunities for growth and development
recognition for your work
competitive pay and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementmarket analysisfinancial analysisoutdoor lighting designelectrical distribution designprogram managementproduct managementenergy managementprocess managementcustomer relationship management

Soft Skills

interpersonal skillscommunication skillspresentation skillsconflict resolutionleadership skillsteam collaborationcustomer satisfaction focuschange managementfacilitation skillsstrategic planning

Certifications

Bachelor's degreeProfessional Engineer Lighting Certified Professional