Senior Business Analyst, Customer Services Support

Duke Energy Corporation

Business Analyst focusing on operational efficiencies and customer satisfaction within Duke Energy. Analyzing and developing data reports while collaborating with key stakeholders.

Posted 5/24/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

performing business analysis while analyzing, designing, developing, and reporting out of Hana
developing complex queries against our Piedmont data
performing statistical analysis and other financial or business process analysis
documenting comprehensive business requirements and test plans
ensuring continuous process improvements/business excellence

Requirements

What you’ll need

Bachelors degree
three (3) years related work experience
High School/GED AND 7 year(s) related work experience in lieu of Bachelors degree
Project Management Professional
minimum of one year experience with SAP ISU and Hana Studio
in depth knowledge and understanding of the Customer Data Model
familiarity with Piedmont’s Billing policies and practices
experience in developing and troubleshooting SSRS reports
demonstrated leadership skills with diverse teams
demonstrated problem solving skills
demonstrated analytical skills
proficient in MS Office products

Benefits

Comp & perks

friendly work environment
opportunities for growth and development
recognition for your work
competitive pay and benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisstatistical analysiscomplex queriesSAP ISUHana StudioCustomer Data ModelSSRS reportsprocess improvementsfinancial analysisbusiness process analysis

Soft Skills

leadership skillsproblem solving skillsanalytical skills

Certifications

Bachelors degreeProject Management Professional