Duke Energy Corporation

Senior or Lead Business and Technical Consultant, Customer Billing Tax Team

Duke Energy Corporation

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida, North Carolina, South Carolina

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Job Level

Senior

Tech Stack

RPASQL

About the role

  • Provides / Serves as a central contact for technical expertise and business process guidance in the identification, analysis and the resolution of problems and the advancement of opportunities. Implements and integrates complex business changes across multiple, cross-functional depts. Resolves complex system & business process problems. Analyzes and develops plan of action to correct or eliminate future issues. Designs, revises and implements solutions to meet customer and business needs. Works to integrate solutions into existing business processes. Helps to manage change and communications across multiple departments. Prepares thorough and accurate technical and business management reports, effective correspondence, accurate documentation and well-maintained records. Coordinates and manages subject matter experts from a variety of disciplines and support organizations to provide business and system requirements and validation for business & IT projects. Responsible for establishing policy and procedures for specific system security in compliance with corporate IT standards. Define and develop key metrics to measure system/business performance. Lead data analysis and/or root cause investigation that are across multiple work groups or multiple systems. Provide future direction to external vendors for development of products to resolve business issues. Coordinate the development of the long-range and 5-year business plans, and budget for the department and assigned locations to ensure compliance with Company strategic plans. Coaches and mentors business and technical consultants as needed. Develops and maintains standards and best practices across multiple business units Provides technical leadership and direction on a corporate or industry level in their field of expertise. Designed, developed, tested, implemented, and monitored Robotic Process Automation (RPA)

Requirements

  • Senior Level: Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree. In addition to required degree, three (3) or more years related work experience. In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND seven (7) or more years related work experience.
  • Lead Level: Bachelor’s degree in Business, Information Technology, Communications, Mathematics, Statistics, Business Administration, Technical Business Administration or Other Related Degree. In addition to required degree, nine (9) or more years related work experience. In lieu of Bachelor’s degree(s) AND three (3) or more years related work experience listed above, High School/GED AND fifteen (15) or more years related work experience