Call Center Representative, Part-Time Temporary

Duke Energy Corporation

. Assist customers through support channels, including phone, chat and/or email .

Posted 3/31/2026part-timeRemote • Florida, North Carolina, South Carolina • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Assist customers through support channels, including phone, chat and/or email
Handling payments, resolving billing and credit issues
Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction
Building genuine connections with customers and being a great ambassador for the Duke Energy brand
Use professional judgement and escalate customer issues/concerns to management when appropriate
Perform other duties as assigned, including work on special projects

Requirements

What you’ll need

High school diploma or GED completed at time of application submission
Ability to work a flexible schedule
Some college or college degree preferred
One year call center or customer service experience preferred
Willingness to work in an environment that requires 100% phone-based customer interaction
Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.

Benefits

Comp & perks

Participation in a 401k plan
Accrued sick and family care leave per pay period
Flexible work schedule
All necessary equipment provided

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service experiencepayment handlingbilling resolutioncredit issue resolutionmulti-taskingtechnology usageapplication navigation

Soft Skills

effective listeningcommunication skillsempathyprofessionalismintegritycustomer interactionflexibilityproblem-solving

Certifications

high school diplomaGED