Call Center Representative, Part-Time Temporary
Duke Energy Corporation
part-time
Posted on:
Location Type: Remote
Location: Florida • North Carolina • United States
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Salary
💰 $17 per hour
Job Level
About the role
- Assist customers through support channels, including phone, chat and/or email
- Handling payments, resolving billing and credit issues
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand
- Use professional judgement and escalate customer issues/concerns to management when appropriate
- Perform other duties as assigned, including work on special projects
Requirements
- High school diploma or GED completed at time of application submission
- Ability to work a flexible schedule
- Some college or college degree preferred
- One year call center or customer service experience preferred
- Willingness to work in an environment that requires 100% phone-based customer interaction
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Benefits
- Participation in a 401k plan
- Accrued sick and family care leave per pay period
- Flexible work schedule
- All necessary equipment provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencecustomer service experiencepayment handlingbilling resolutioncredit issue resolutionmulti-taskingtechnology usageapplication navigation
Soft Skills
effective listeningcommunication skillsempathyprofessionalismintegritycustomer interactionflexibilityproblem-solving
Certifications
high school diplomaGED