Duke Energy Corporation

Call Center Representative – Part-Time, Temporary

Duke Energy Corporation

part-time

Posted on:

Location Type: Hybrid

Location: Charlotte • Florida • North Carolina • United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues.
  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
  • Use professional judgment and escalate customer issues/concerns to management when appropriate.
  • Perform other duties as assigned, including work on special projects.

Requirements

  • High school diploma or GED completed at time of application submission
  • Ability to work a flexible schedule
  • Some college or college degree desired
  • One year call center or customer service experience preferred
  • Willingness to work in an environment that requires 100% phone-based customer interaction
  • Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
Benefits
  • Participation in a 401k plan
  • Accrued sick and family care leave per pay period
  • Flexible work schedule
  • All necessary equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
effective listeningcommunication skillsempathyprofessional judgmentcustomer interactionmulti-taskingcourtesyintegrity
Certifications
high school diplomaGED