Associate Call Center Representative
Duke Energy Corporation
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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Salary
💰 $20 per hour
About the role
- Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
- Use professional judgement and escalate customer issues/concerns to management when appropriate.
- Participate in on-call rotation.
- Promote sales of available products and services, as appropriate.
- Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
- Perform other duties as assigned, including work on special projects.
Requirements
- High school diploma or GED completed at time of application submission.
- One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
- Direct call center experience of 3+ years is preferred
- Bachelor’s degree or associates degree
- Willingness to work in an environment that requires 100% phone-based customer interaction.
- Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
- Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
- Ability to always handle and protect confidential information and act with integrity.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall center experiencemulti-taskingconfidential information handling
Soft Skills
effective listeningcommunication skillsempathyprofessional judgementintegrity
Certifications
high school diplomaGEDbachelor's degreeassociates degree