Duke Energy Corporation

Bilingual Associate Call Center Representative – Spanish, English

Duke Energy Corporation

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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Salary

💰 $20 per hour

About the role

  • Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Participate in on-call rotation.
  • Promote sales of available products and services, as appropriate.
  • Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
  • Perform other duties as assigned, including work on special projects.

Requirements

  • High school diploma or GED completed at time of application submission.
  • One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.
  • Must be bilingual and fluent in Spanish and English.
  • Must be able to read and translate from English to Spanish.
Benefits
  • Paid Time Off
  • Holidays
  • Sick leave
  • Health, Dental, and Vision Insurance
  • 401K plan with company match
  • All necessary equipment provided
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer interactionintegrityempathyprofessional judgementescalationsales promotionbuilding connectionsambassadorcommunication
Certifications
high school diplomaGED