HIM Supervisor

Duke Careers

HIM Supervisor overseeing healthcare revenue-cycle records and electronic health record workflows at Duke Health. Managing staff, work queues, compliance, productivity, quality, and customer service.

Posted 8/13/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing health information management functions, ensuring compliance with state and federal regulations, and leading teams to achieve operational goals. Proficient in electronic health record systems, particularly HIS and Epic EHR, while maintaining high standards of customer service and staff development.

Highest-signal resume keywords

Health Information ManagementElectronic Health Record (EHR) ManagementStaff Supervision and DevelopmentRegulatory ComplianceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft Office SuiteMedical TerminologyCritical ThinkingOrganizational SkillsPolicy DevelopmentGeneral Accounting PrinciplesHIS KnowledgeEpic EHR Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationTeam LeadershipProblem-SolvingMultitasking

Certifications & Qualifications

RHITRHIA

Industry Keywords

Healthcare SettingPatient Information VerificationCustomer Satisfaction MetricsEmployee EngagementPerformance Standards

About the role

Key responsibilities & impact

Plan, direct, and coordinate activities of the managed HIM functional unit
Manage and supervise staff
Communicate and collaborate with the HIM Department and DHTS
Plan daily workflow and work assignments
Monitor assignments to ensure daily coverage
Liaise with hospital and clinic personnel to resolve problems and concerns and ensure electronic health record integrity
Review work queues daily, identify priorities, resolve target-achievement problems, and adjust assignments
Apply state and federal laws and regulatory requirements applicable to the work unit
Ensure quality, timeliness, and customer satisfaction metrics are met
Recruit, select, orient, and train new staff with the HIM System Manager
Identify professional development needs, initiate continued development training, and monitor progress
Monitor staff productivity and quality expectations
Recommend performance standards and complete annual performance reviews with the HIM System Manager
Serve as technical expert for staff questions, problems, and difficult customer situations
Recommend departmental policies and procedures, including documentation and testing of database logic needs
Provide timely verbal and written responses to internal and external customers
Develop operating goals and objectives; recommend, implement, and administer operating protocols and procedures
Participate in employee engagement initiatives based on work culture scores and action plans
Perform other related duties as required

Requirements

What you’ll need

High school diploma required
Bachelor's degree in a related field preferred
6 years of experience in a progressive healthcare setting required; associate's degree in healthcare or business may substitute for two years, and bachelor's degree may substitute for four years
Strong verbal and written communication skills
Data entry experience
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Knowledge of standard medical terminology, anatomy, and physiology
Critical thinking and ability to collect and analyze complex problems
Ability to organize, prioritize, and multitask accurately
Strong customer service background and ability to work under pressure and time constraints
Ability to create and apply department policies, rules, and regulations for verifying patient information, collecting payments, and maintaining records and forms
Knowledge and application of situational leadership skills
Ability to lead teams and maintain effective relationships with personnel
Knowledge of general accounting principles
Knowledge of HIS and Epic EHR strongly preferred
RHIT or RHIA strongly preferred

Benefits

Comp & perks

Equal Opportunity Employer committed to providing employment opportunity without regard to protected characteristics
Reasonable accommodation information and provision available upon request