Medical Secretary – Community Clinics

Duke Careers

Medical Secretary coordinating patient appointments and providing administrative support at Duke Health community clinics. Ensuring efficient daily operations and excellent customer service to patients and providers.

Posted 5/14/2026full-timeDurham • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provides crucial administrative support to the community clinics, ensuring the efficient daily operation of the clinic.
Schedule patient appointments and coordinate with providers to manage appointment flow effectively.
Communicate with patients regarding their appointments, rescheduling as needed.
Handle incoming patient calls and inquiries in a professional, courteous manner.
Answer phone calls, maintain clear communication, and direct calls to appropriate staff.
Process income verification for patients seeking discounted fee rates.
Perform general office duties such as copying, faxing, filing, and maintaining organized documentation.
Order office supplies and maintain inventory to ensure clinic operations run smoothly.
Maintain open communication with providers, nursing staff, and other clinic teams.
Serve as the main point of contact for all operational aspects of the clinic.
Create and maintain spreadsheets for tracking appointments, patient data, or operational performance metrics.
Assist providers with administrative needs, ensuring that clinic processes are optimized for efficiency.
Attend clinic meetings to represent the administrative perspective and provide insights on operational improvements.
Collaborate closely with other administrative staff and medical professionals to ensure seamless patient care and efficient operations.
Provide excellent customer service to patients and external contacts, answering questions or directing them to the appropriate person.
Act as the operational backbone of the clinic by ensuring daily functions run smoothly.
Troubleshoot and resolve any operational issues that may arise, ensuring minimal disruption to patient care.

Requirements

What you’ll need

Work requires a general educational background normally equivalent to a high school education.
Work requires two years of related medical clerical experience sufficient to acquire skills in transcribing medical terminology, office organization and communications.
Strong administrative and organizational skills, with attention to detail.
Previous experience in an administrative or customer service role, preferably in a healthcare or clinic setting.
Excellent communication skills, both verbal and written.
Ability to work well with diverse teams and manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with scheduling and electronic medical record management (EPIC) software is a plus.
Strong problem-solving skills and the ability to handle sensitive or confidential information with discretion.
Bilingual Spanish Speaking (preferred but not required).

Benefits

Comp & perks

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Hard Skills & Tools

medical terminologyoffice organizationcustomer serviceschedulingelectronic medical record managementdata entrydocument managementappointment trackingproblem-solvinginventory management

Soft Skills

administrative skillsorganizational skillsattention to detailcommunication skillsteam collaborationmultitaskingdiscretionprofessionalismcourtesyinsightful representation