Population Health Care Manager – Team Lead, Medicaid

. Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.

Posted 5/6/2026full-timeDurham • North Carolina • 🇺🇸 United StatesSeniorWebsite

Key responsibilities & impact

Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.
In collaboration with the managers, identifies plans and executes activities to promote effective quality care management and to ensure compliance according to policies and procedures.
May be assigned a small percentage of a caseload/portfolio to ensure the ability to engage customers within an identified population.
Model for staff best-in-class care management by using practical experience engaging the identified customers.
Coordinate and facilitate timely implementation of appropriate interventions for identified customer populations following established policies and procedures.
Monitor, support, and engage both staff and additional management in related systemic opportunities, strengths, and benchmarks that will enhance negotiations with payers, improve care management, and/or address gaps in care.
Participate in the hiring/firing process of staff across care management.
Engage with direct reports on a monthly basis via monthly individual supervision and larger team meetings to provide timely departmental updates, training, and coaching.

What you’ll need

Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.
3 years of clinical experience required.
Extensive management experience.
Care/Case management experience within different settings i.e. Home Health, Community, Gen. Med.
Strategic Planning experience.
Must have a current license in at least one of these areas: current or compact RN licensure in the state of North Carolina; current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board; current licensure as a Licensed Professional Counselor by the state of NC; current licensure as a Licensed Addiction Specialist by the state of North Carolina.
Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020.

Comp & perks

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

care managementcase managementstrategic planningclinical experiencemanagement experience

Soft Skills

supervisioncoachingengagementcommunication

Certifications

ACM certificationCCM certificationRN licensureLicensed Clinical Social WorkerLicensed Professional CounselorLicensed Addiction Specialist